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CRIC has worked extensively with organisations of all sizes, within both the private and public sector, enabling it to extend and refine its ‘customer first’ approach. CRIC invests significant energy and effort into establishing commercial alliances and relationships with organisations and allocates resources in maintaining and extending these linkages.
Resources
In addition to requisite skills and knowledge and a demonstrated track record, CRIC has access to an extensive range of resources through the University of Ballarat.
These resources include:
- Specialist expertise – which we can access across the University to meet particular challenges should this be required
- Access to an extensive range of electronic and written materials
- Modern equipment and a comprehensive range of technical resources
Quality systems
The University of Ballarat and CRIC have an established range of policies and procedures which are designed to manage the quality, and ethical conduct of research and consultancy activities, and the privacy of all individuals associated with these activities.
Quality accreditation
The University of Ballarat is constituted formally as an Australian University under the University of Ballarat Act (1993). The University is committed to, and a participant in, the newly established Australian University Quality Accreditation process, while the University’s Technical and Further Education division has third party quality certification (ISO9002).
The University’s Planning, Review and Quality Improvement section leads the development and implementation of quality improvement strategies for the University including benchmarking and other strategies designed to continuously improve the quality of service delivery.
Ethics
The University has developed guidelines to ensure that all activities conducted by University staff and students occur in an ethical manner. The University’s Human Research Ethics Committee is responsible for ensuring that staff and students understand and comply with these guidelines. These guidelines are designed to ensure that research protocol gives adequate consideration to participant’s welfare, rights, beliefs, perceptions, customs and cultural heritage, both individual and collective.
Project teams
Project teams are composed of consultants formulated according to project needs and team member expertise.
Reporting
Project consultants
- Work collaboratively with the project manager
- Maintain regular and open communication with the client
- Present all information in a clear and accurate way, and
- Complete the project according to the timeframes detailed in the project brief, and to budget
In addition to regular informal contact, CRIC consultants submit formal interim and final reports with key findings according to project specifications. Timeframes for these reports are determined at the outset of each project.
Privacy
The University is bound by the Victorian Information Privacy Act (2000). This legislation protects personal information held by public sector bodies in Victoria. The University has appointed a Privacy Officer and a Privacy Committee to ensure compliance with the University’s Privacy policy and to handle any matters arising. That policy, among other things, provides specific guidelines relating to the collection, use and disclosure of personal information.
Insurance
The University provides the following information regarding its insurance. The University undertakes to maintain the level of cover described and to notify its clients of any changes.
Workers Compensation
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Period of Insurance
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30 June 2007 to 30 June 2008
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Covering
(summary only)
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Compensation benefits and common law liability as defined and covered under the Accident Compensation Act 1985 (and amendments).
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Situation
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Anywhere in Victoria or as stipulated under section 84 of the Accident Compensation Act 1985
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Public Liability Insurance
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Period of Insurance
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1 November 2007 to 1 November 2008
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Covering
(summary only)
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Insured’s Legal Liability to pay compensation in respect of personal injury or property damage.
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Interest Insured (summary only)
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Occurrences in connection with the Insured’s business and/or the products
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Limit of Liability
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$100,000,000
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Situation
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Worldwide
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Remarks
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This policy extends to include the interests of other parties where the University is required to do so under contract, except in regard to products
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Professional Indemnity
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Period of Insurance
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1 November 2007 to 1 November 2008
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Covering
(summary only)
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Insured’s Liability for breach of professional duty.
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Interest Insured (summary only)
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Legal liability for acts, errors or omissions committed by the Insured in their professional capacity, for claims which are first made during the currency of this policy
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Limit of Liability
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$10,000,000
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Situation
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Anywhere in World, except claims made under USA law
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Remarks
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This policy includes the liability of employees and non-employees such as representatives, voluntary workers, consultants, sessional teachers and any other person not employed by the Insured whilst any such aforementioned persons are acting on the Insured’s behalf and includes liability for consultancy services.
This policy extends to include students whilst on placement.
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